Gift Card FAQ


 

1. How do I purchase a PANDORA Gift Card?

2. How do I check the balance of my PANDORA Gift Card?

3. Where do you deliver PANDORA Gift Cards?

4. Where can I redeem my PANDORA Gift Card?

5. What are your shipping costs and delivery times for PANDORA Gift Cards?

6. What happens if I lost my PANDORA Gift Card?

7. Can my PANDORA Gift Card be redeemed for Cash?

8. Can I return my PANDORA Gift Card?




1. How do I purchase a PANDORA Gift Card?

You may purchase a PANDORA physical or E-Gift Card online at estore-us.pandora.net/giftcards. You may also purchase a PANDORA physical Gift Card at participating PANDORA stores. Find a store at estore-us.pandora.net/stores.
Back to top


2. How do I check the balance of my PANDORA Gift Card?

You can check your gift card balance at https://balance.clutch.com/pandora or call us at 888-541-6789.
Back to top


3. Where do you deliver PANDORA Gift Cards?

The PANDORA eSTORE US (estore-us.pandora.net) currently ships PANDORA gift cards to addresses only within the United States including Hawaii, Alaska, and Puerto Rico. Unfortunately, we do not deliver physical gift cards to the U.S. Virgin Islands, Guam, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.
Back to top


4. Where can I redeem my PANDORA Gift Card?

You can redeem your gift card online in PANDORA eSTORE US (estore-us.pandora.net) or at all participating stores. If you are unable to redeem in-store, please call 888-541-6789 for further assistance. If you are unable to redeem online in PANDORA eSTORE US, please contact our PANDORA Jewelry Customer Care Center at 1-844-467-1333.
Back to top


5. What are your shipping costs and delivery times for PANDORA Gift Cards?

Physical gift cards are shipped along with jewelry and follows the same processing times and delivery times mentioned below. E-Gift cards are usually sent over email to the gift recipient on the same day if the order is placed during business days.

For each address within United States, the following shipping charges apply:

Shipping Method Carrier Shipping Charge Estimated Delivery Days
(UPS will deliver your package on the following days)
Standard 3 Day UPS Free Arrives 3 - 5 Business Days after
processing (1 to 2 business days)
2 Day UPS $10.95 Arrives 2 business days after processing (same day)
if you place your order by 1PM ET
Next Day UPS $16.95 Arrives next business day after processing (same day)
if you place order by 1PM ET
Back to top


6. What happens if I lose my PANDORA Gift Card?

Gift Card should be treated as cash; PANDORA is not responsible for lost, stolen, damaged, or unauthorized use of Gift Cards. PANDORA will replace a lost card for the remaining balance only with the presentation of an original receipt. The customer needs to contact our PANDORA Consumer affairs at usconsumer@pandora.net.
Back to top


7. Can my PANDORA Gift Card be redeemed for cash?

Gift Cards cannot be redeemed for cash except where required by law.
Back to top


8. Can I return my PANDORA Gift Card?

Gift Cards are non-returnable once purchased.
Back to top