Gift Card FAQ


 

1. How do I purchase a PANDORA Gift Card?

2. How do I check the balance of my PANDORA Gift Card?

3. Where do you deliver PANDORA Gift Cards?

4. Where can I redeem my PANDORA Gift Card?

5. What are your shipping costs and delivery times for PANDORA Gift Cards?

6. What happens if I lost my PANDORA Gift Card?

7. Can my PANDORA Gift Card be redeemed for Cash?

8. Can I return my PANDORA Gift Card?




1. How do I purchase a PANDORA Gift Card?

You may purchase a PANDORA physical or E-Gift Card online at estore-us.pandora.net/giftcards. You may also purchase a PANDORA physical Gift Card at participating PANDORA stores. Find a store at estore-us.pandora.net/stores.
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2. How do I check the balance of my PANDORA Gift Card?

You can check your gift card balance at https://balance.clutch.com/pandora or call us at 888-541-6789.
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3. Where do you deliver PANDORA Gift Cards?

The PANDORA eSTORE US (estore-us.pandora.net) currently ships PANDORA gift cards to addresses only within the United States including Hawaii, Alaska, and Puerto Rico. Unfortunately, we do not deliver physical gift cards to the U.S. Virgin Islands, Guam, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.
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4. Where can I redeem my PANDORA Gift Card?

You can redeem your gift card online in PANDORA eSTORE US (estore-us.pandora.net) or at all participating stores. If you are unable to redeem in-store, please call 888-541-6789 for further assistance. If you are unable to redeem online in PANDORA eSTORE US, please contact our PANDORA Jewelry Customer Care Center at 1-844-467-1333.
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5. What are your shipping costs and delivery times for PANDORA Gift Cards?

If you ordered a PANDORA Gift Card with jewelry and the order value is $100 or more, your PANDORA Gift Card accompanying the jewelry will be shipped for free with that order.

If you ordered only PANDORA Gift Cards and the order value is $100 or more, your PANDORA Gift Cards will be shipped for free using Standard 3 Day Delivery.

For each address within United States, the following shipping charges apply:

  • • Standard 3 Day Delivery - $6.95. Please allow 4 to 5 business days (including processing time)
  • • 2 Day Delivery - $10.95. Please allow 3 to 4 business days (including processing time)
  • • Expedited 1 Day Delivery - $16.95. Please allow 2 to 3 business days (including processing time)
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6. What happens if I lose my PANDORA Gift Card?

Gift Card should be treated as cash; PANDORA is not responsible for lost, stolen, damaged, or unauthorized use of Gift Cards. PANDORA will replace a lost card for the remaining balance only with the presentation of an original receipt. The customer needs to contact our PANDORA Consumer affairs at usconsumer@pandora.net.
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7. Can my PANDORA Gift Card be redeemed for cash?

Gift Cards cannot be redeemed for cash except where required by law.
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8. Can I return my PANDORA Gift Card?

Gift Cards are non-returnable once purchased.
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