Frequently Asked Questions


 

General FAQs

 

1.Is the PANDORA eSTORE US the official website for PANDORA Jewelry?

2.Where does the PANDORA eSTORE US deliver to?

3.Why will I create an account in PANDORA eSTORE US?

4.I’m having technical issues

5.How do I change details in my account?

6.How do I contact the PANDORA eSTORE US?

7.How do I contact PANDORA US about an in store purchase?

8.How do I contact PANDORA US with a general enquiry?

9.How can I delete my eSTORE account?

10.Why does my product or gemstone look different to the image pictured on the eSTORE?

11.If I order something that is no longer in stock what will happen to my order?

12.What size ring should I buy?

13.What size bracelet should I buy?

14.How can I convert my US ring size in to a PANDORA ring size?

15.What are the supported payment methods?

16.Do you accept international cards with billing address outside of the U.S.?

17.Can you send me a catalogue/brochure?


 


 

1. Is the PANDORA eSTORE US the official website for PANDORA Jewelry?

Yes, the PANDORA eSTORE US (estore-us.pandora.net) is our official PANDORA Jewelry website which sells genuine PANDORA Jewelry directly to consumers in the United States. Unfortunately, due to the quality and popularity of PANDORA Jewelry, we have become the subject of counterfeiters. By buying from the PANDORA eSTORE you can be confident you are purchasing genuine PANDORA jewelry. To read more about counterfeits and our brand protection policy click here.
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2. Where does the PANDORA eSTORE US deliver to?

The PANDORA eSTORE US (estore-us.pandora.net) currently ships to addresses only within the United States including Hawaii, Alaska, and Puerto Rico. Unfortunately we do not deliver to the U.S. Virgin Islands, Guam, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.

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3. Why will I create an account in PANDORA eSTORE US?

Creating a PANDORA eSTORE US account enhances your shopping experience and helps us expedite the ordering process for you. You can review your order history, track your order, update your newsletter preferences, and receive advanced notice of exclusive offers.

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4. I’m having technical issues, what do I do?

We recommend that you use the latest version of your operating system (e.g. Windows and OSX) and browser (e.g. Safari 10, Firefox 50, Internet Explorer 11, Chrome 54). If you continue to experience issues, please contact our PANDORA Jewelry Customer Care Center at 1-844-467-1333 or email at usecomcustsvc@pandora.net with details about the problem, screen shots of the error message and the web browser and version you are using.
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5. How do I change details in my account?

To change details in your account, go to My Account. This will redirect to where you can change your personal information, address details, and view your orders.
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6. How do I contact the PANDORA eSTORE US?

For consumer enquiries relating to the PANDORA eSTORE US, please contact our PANDORA Jewelry Customer Care Center at 1-844-467-1333 or email at usecomcustsvc@pandora.net

Please note that the PANDORA eSTORE US can only handle requests specifically for purchases from the eSTORE. If your enquiry is relating to an in-store jewelry purchase, we recommend that you contact the store directly.
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7. How do I contact PANDORA US about an in-store purchase?

If your enquiry is relating to an in-store jewelry purchase, we recommend that you contact the store directly. Click here to find your store's contact details.
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8. How do I contact PANDORA US with a general enquiry?

If you have a more general enquiry about PANDORA US products and services not related to the PANDORA eSTORE US, please contact PANDORA Consumer Affairs at 855-922-2600 or email at usconsumer@PANDORA.net.
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9. How can I delete my PANDORA eSTORE US account?

We are sorry you want to delete your account. Please email our PANDORA Jewelry Customer Care Center at usecomcustsvc@pandora.net and request that your PANDORA eSTORE US account be deleted. Please ensure that you send the email from the email address linked to the PANDORA eSTORE US account so we can verify that it is a genuine request.
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10. Why does my product or gemstone look different to the image pictured on the PANDORA eSTORE US?

The product photography displayed on our website matches the product as closely as possible. All of our jewelry is hand-finished with genuine gemstones; therefore, details such as the exact shade of color of the stone can vary slightly. This is all a part of what makes your PANDORA Jewelry unique and special.
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11. If I order something that is no longer in stock what will happen to my order?

During extremely busy periods it is possible to place an order for a product which may have gone out of stock. In this case, the PANDORA eSTORE US reserves the right to cancel your order.

If you paid via PayPal, you will be issued a refund for the amount paid.
If you paid via credit/debit card your card will not have been charged.
We apologize for any inconvenience.
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12. What size ring should I buy?

Please click this link for our ring size guide.
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13. What size bracelet should I buy?

Please click this link for our bracelet size guide.
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14. How can I convert my US ring size in to a PANDORA ring size?

Please see the conversions below:
48 is the equivalent of 4.5
50 is the equivalent of 5
52 is the equivalent of 6
54 is the equivalent of 7
56 is the equivalent of 7.5
58 is the equivalent of 8.5
60 is the equivalent of 9
62 is the equivalent of 10
64 is the equivalent of 10.5
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15. What are the supported payment methods?

PANDORA eSTORE US currently supports the following payment methods:
- PayPal
- Master Card
- Visa
- American Express
- Discover
- PANDORA Gift Card

We accept credit cards and debit cards of Master Card, Visa, American Express and Discover. We allow split payments using PANDORA Gift Card and any other payment methods mentioned above except PayPal. We currently do not accept PANDORA Credit Cards.

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16. Do you accept international cards with billing address outside of the U.S?

Yes, we accept international cards with billing address outside of the U.S. with the exception of the following countries: Albania, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Burma, Croatia, Cuba, Greece, Iran, Kosovo, Lebanon, Libya, Macedonia, Montenegro, N. Korea, Serbia, Slovenia, Somalia, Sudan, Syria, and Turkey. We allow international cards only for shipments within the U.S. including Hawaii, Alaska, and Puerto Rico.

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17. Can you send me a catalogue/brochure?

Unfortunately, we cannot fulfil requests for brochures from the PANDORA eSTORE US. Please visit your local store or contact PANDORA Consumer Affairs at usconsumer@pandora.net
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