1. How do I track my order?

2. Where do you deliver?

3. What are your shipping options, costs and delivery times?

4. How is the PANDORA Jewelry packaged when delivered?



1. How do I track my order?

When you place an order and it is shipped, you will receive a shipment email confirmation with a tracking number. Use the tracking number to locate your package. Please note that you will not be able to track your order until the day after you receive your tracking information.
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2. Where do you deliver?

The PANDORA eSTORE US ( currently ships to addresses only within United States including Hawaii, Alaska and Puerto Rico.
Unfortunately we do not deliver to the U.S. Virgin Islands, Guam, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.
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3. What are your shipping options, costs and delivery times?

Processing Time

Order processing usually takes ONE (1) business day. During peak holiday periods that time may be longer. Orders received by 12PM CST are typically processed the same day. Orders received after 12PM CST or on Saturday and Sunday are normally processed the next business day.

Shipping Methods, Costs, and Delivery Times

PANDORA offers Free Standard 3 Day Delivery for any order value.


Shipping Method Processing Time Total Delivery Time
(includes processing time)
Delivery Days
(UPS will deliver your package on the following days)
Standard 3 Day 1-2 Business Days 4 - 5 Business Days Tuesday-Friday Free
Express 2 Day 1 -2 Business Days 3 - 4 Business Days Monday-Friday* $10.95
Expedited 1 Day 1 -2 Business Days 2 - 3 business Days Monday-Friday* $16.95
*Please note for Express 2 Day and Expedited 1 Day shipping methods, UPS will not deliver packages on Saturday and Sunday.

Our standard carrier for shipping is UPS

We do not ship to PO Boxes; however, the Bill to address can be a PO Box.

Hawaii, Alaska & Puerto Rico

Shipments to Hawaii and Alaska will be shipped using UPS. Shipments to Puerto Rico will be shipped via USPS (Priority), 2 Day and 1 Day shipping services in 7 – 14 business days.


All shipments to APO/FPO addresses are sent via USPS Priority within 21 days. Due to military handling time, delivery time may vary.

Business Days & Holidays

All orders ship Monday - Friday, excluding federal holidays within the United States. Please allow ONE (1) day for processing.

Packages do not ship from our distribution center on the following holidays in 2017:
• January 1: New Year’s Day
• May 29: Memorial Day
• April 16: Easter Sunday
• July 4: Independence Day
• September 4: Labor Day
• November 23: Thanksgiving Day
• December 24: Christmas Eve Day
• December 25: Christmas Day
• December 26: Post-Christmas Day

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4. How is the PANDORA Jewelry packaged when delivered?

All PANDORA Jewelry is delivered in our signature branded jewelry boxes.
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